I’ve set up my spa with all pets in mind, but especially those that are nervous or have behavioral issues. Not all the pets I groom fall into these categories but many do. Let’s face it, going to the groomer can be anxiety inducing for our pets. Some need extra time to get used to the noisy tools, while others require a calm environment with lots of breaks from start to finish. There are many great ways to run a grooming salon and this is the one that resonates most with me.
About The Spa
The spa offers a cage free grooming experience.
Only one pet (or family of pets) are in the spa at any one time.
Each pet is groomed straight through after they arrive and settle in.
Pets will not be pushed past their limits. Working at their pace and meeting them where they are at with compassion is key. I practice humanity over vanity.
Extra time between appointments so there is never a rush, and different pets don’t run into each other leading to a potentially stressful interaction.
Your pet will always be groomed by Amy helping to build a trusting relationship.
How do I set pets up for success?
Up to date vaccinations or titer antibody test results are required for all clients. Please bring veterinary records for rabies, bordetella (kennel cough), and DHLPP (distemper, hepatitis, leptospirosis, parvovirus, and parainfluenza) vaccines. This is not only for the protection of your pets, but for all of my clients and myself.
Vaccinations Required
Fleas and Ticks
Pets that come into the spa with live fleas on them will need to go home immediately. I cannot risk an infestation at the spa. If a pet comes in with a tick I will remove it and let you know at pickup.
If your dog has matting you are not alone. This usually happens because the pet has not been properly brushed and combed between grooming appointments. I am happy to help you setup and maintain a home grooming routine with your pet. A couple of tangles is not matting and can be easily brushed or thinned out, however actual matting must be carefully removed to avoid pain or injury to your pet.
Why is there a dematting fee? When your pet is matted they actually received two haircuts. The first is an often time consuming rough cut to safely remove the matting so they can receive a proper bath, and the second haircut is to actually even out and style the coat. Cutting through matted fur wears out grooming tools and requiring them to be replaced more often. I’m not here to judge any pet parent and will work with you to get things back on track. I’m here to help.
Dematting ($1 per minute)
I’m accepting new clients! I love meeting new pets and their people! First time clients must pay for their first appointment in advance. This payment is non-refundable and will be applied to that initial appointment. All subsequent payments will be made at pick-up after grooming is complete.
If a client were to no call/no show to their first appointment this will ensure that my time is not wasted. I do my best to be as flexible as possible with my clients, but unfortunately that has been happening more and I cannot stay in business with these last minute missed appointments. Please read the fine print below:
If you’re not able to make your appointment you must let me know at least 48 hours in advance. This allows me time to schedule another client in your place, and in that case I will be happy to apply your first appointment payment to a new date!
Less than 48 hours notice or a no call/no show will result in your payment being applied to the time slot you took up. This will also happen if your pet has fleas or is not properly vaccinated at their first appointment. You can schedule a new appointment, but you will need to pay for your appointment in advance again with the same rules applying.
What if a client has an emergency? I will talk to them and it will be a case by case decision on how best to proceed. I’m not an unreasonable person and understand that emergencies do happen.
The price for your first appointment will be the base price for the size of your pet and the services you’ve requested. Extra fees could apply at pickup if your pet is matted.
